Quality Policy

QUALITY POLICY

 

Challenge Pumps, a pre-eminent supplier of Mining and Industrial Pumps & Pumping systems, has total commitment to quality excellence. The company has always pursued the achievement of quality by meeting product specifications and strives to satisfy customer requirements. At the heart of the company’s commitment to quality are our people, products, technology, and our goals for customer satisfaction. The company aims to employ all its skills and resources in continuing to meet the needs and expectations of our customers. Quality objectives are set at all levels of our business for the purpose of efficiency measurement and continual improvement of the quality management system.  Our management and staff are committed to providing high quality products and services that meet and exceed our customer’s expectations.

 

Quality Objectives

 

The management and staff at Challenge Pumps are committed and will strive to:

 

• Provide an exceptionally high-quality level of products and services to our customers
• Manage our processes to maximise efficiency and productivity
• Follow up on services and products provided, to ensure customer satisfaction is maintained at a high level

 

As part of our systems and processes we will:

 

• Train, educate and communicate with employees, contractors and other relevant interested parties in regard to this policy and quality expectations where necessary
• Ensure that this policy is retained as documented information, and available to interested parties
• Define and meet objectives, by documenting and monitoring measurable quality targets
• Comply to statutory, regulatory and other requirements
• Apply a Plan, Do, Check, Act methodology to our Quality Management System
• Continually monitor and improve our quality performance and the effectiveness of our Quality Management System
• Apply Risk Based Thinking within our systems, operations and processes
• Conduct audits to verify core processes are effectively managed within the business as part of our Continual Improvement Process
• Ensure our Quality Management System is conformant and certified to ISO 9001:2015
• Review this policy annually 

 

 

 

 

 

 

Approved by Paul Luscombe

Director Sales & Marketing

29^th May 2023